Facilities Manager
Responsible For : Planning, Costing, implementation and delivery of a number of key projects
Main Objective, Duties & Responsibilities:
Job Scope
To assist the Head of Operations in the effective operations of the Facilities Management Company ensuring that all company standards of quality and efficiency are maintained at all times whilst meeting the need of the business. Promotes the desired work culture.
Key Relationships : General Manager, Operation Manager , Supervisor , Technical staff & Clients
Key Job Responsibilities :
- Project planning and management of Hotels, Residential and Commercial Properties, refurbishments, moves and the cyclical redecorations (external and internal) management .
- Sourcing contractors for building refurbishments and ensuring work is completed to standard and within the budget
- Responsible for a call-out system for emergencies, security and alarm-related call-outs.
- Responsible for the Telecommunication Function
- Oversee Parking Program
- Oversee Cleaning and Maintenance of Facility
- Develop and administer annual budget
Self Management
- Comply with Company rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programs and maximize opportunities for self development.
Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards to include:-
- Being attentive to clients
- Accurately and promptly fulfilling clients requests
- Understand and anticipate clients needs
- Maintain a high level of knowledge which will enhance the clients experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve clients complaints
- Appreciate the dynamic nature the Company and extend these service attributes to all internal customers.
- Be able to promote the Company and products and services.
Health Safety & Security
- Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
- Familiarize yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the General Manager.
Risk Management
- Achieve compliance with Fire, Life Safety legislation per local requirements.
- All assessments are undertaken, updated, and implemented. This includes general risk assessment, fire risk assessment, hazardous substances, and manual handling.
- Staff are available for and receive on the job training in all aspects of Fire, Life Safety.
- All identified hazards and unsafe systems of work or practices, and accident prevention measures, are reported.
General
- Comply with the company corporate code of conduct at all times.
- Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
